From the initial purchase throughout the entire length of your licence we provide you with ongoing support to ensure your school is engaged and benefiting from our products.
Our internal Support Team deal with any queries users at your school encounter - teachers, students and parents. They are operational Monday to Friday from 8:00am - 6:00pm and contactable via phone, live chat and email.
Additional support includes proactively monitoring Groupcall Xporter installations and advising schools when imports fail due to external reasons such as school network changes and infrastructure upgrades.
Our Customer Success Team are on hand to actively ensure you’re getting the most out of your licence. Each school has a dedicated Customer Success Owner who is your first port of call for any queries. Their main goal is to keep all users engaged, update you on any feature enhancements and provide you with any resources we create that will be of use to you.
To ensure each and every user is comfortable using our software we provide an initial training session as part of your licence fee. One of our certified trainers provide your school with a system walkthrough for all teachers, separate administrator training and a hands-on demonstration so everyone is logged on and setting homework straight away.
Setting up your new software should be seamless - we integrate with your existing MIS and use a third party data extractor to make set-up a breeze.
By syncing with your chosen MIS, we’re able to populate data as it appears in your system. This means no duplicate data input - just one seamless integration with a nightly sync so it’s always up-to-date.
We use third party data extractor, Groupcall, to extract data from your MIS. Their new XoD service ensures constant syncs from your school’s MIS.