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What does Satchel Essentials offer?

Satchel Essentials allows access to advanced services, helping your staff get the most out of Satchel One, Google Classroom and Microsoft Teams. Choose from one of our packages below or combine packages for even greater value:

CPD accredited training

  • Host of Satchel One product training webinars (learn about the latest features)
  • Refresher staff webinars (ideal for long term absences or new academic year)
  • Certified Google for Education and Microsoft Teams product webinars

Premium support

  • Faster teacher chat support with a guaranteed 30 minute first response rate
  • Parents can chat to our Support Team directly via the mobile app, reducing workload for schools
  • Increased resolution times with video support for more complex issues

CPD accredited training

At Satchel, we’re proud of our 98% training satisfaction rating and love to see staff exploring and expanding their knowledge of Satchel One.

By adding CPD certified training webinars to your Satchel One package, you can tap into our flexible, unlimited online webinars for all your staff, making CPD and extended learning a breeze.

  • Flexible and convenient webinars make on-demand staff training easy
  • Bring staff up to speed quickly with structured new staff onboarding, regular refresher sessions and support for those returning to work
  • As Google for Education & Microsoft Education Partners, we are equipped to provide support and training webinars to help your team get the best out of their Google Workspace & Microsoft 365.
Classroom training session with Satchel trainer

Satchel One

Satchel Essentials

App onboarding support
Admin training
Additional CPD training (Optional)
Satchel One webinars
New starter onboarding & training
Refresher training for any staff
New feature release training webinars
CPD accredited training webinars
Google for Education training webinars
Microsoft Education training webinars

Upcoming webinars

Our CPD certified training webinars allow staff to join freely and explore new areas of Satchel One and Google for Education products that interest them. Here are a selection of our upcoming webinars:

Show My Homework Product images

Show My Homework Refresher Session

Satchel Behaviour product images

Satchel Behaviour Management Suite

Satchel Seating Plan product images

Satchel Seating Plans & Welfare Notes

Satchel One and Google Classroom Logos linked

Satchel & Google Intergations

Satchel One and Microsoft Teams Logos linked

Satchel & Microsoft Integrations

Satchel One logo with Google For education products surrounding

Google for Education Training Webinars

Premium support

Our friendly and knowledgeable Support Team consistently maintains a customer satisfaction rating of 91% and helps to support teachers, students and parents on a daily basis. By adding our premium support, you will further improve your experience of Satchel One by getting quicker responses and faster resolution times for your staff. In addition, you will also activate our in-app chat support feature for parents and guardians using Satchel One at your school.

  • Whether it’s an urgent issue or a small query, our skilled support agents will be on hand within just 30 minutes to give you peace of mind.
  • Request a quick video call if you need to walk us through a more complex issue; share your screen and get the fastest resolution times.
  • Reduce your inbound parent queries and let us handle them for you; parents and guardians get direct access to our support team via our mobile in-app chat feature.
Satchel support chat and video support window

Satchel One

Satchel Essentials

Teacher email support
Parent email support
Student email support
Teacher in-app chat support
Help Centre access
Parent in-app chat support
30 minute teacher first response time
Priority teacher support on open tickets
Teacher video chat for complex cases


Don’t just take our word for it; here is what our schools say about our support and training:

Beal High School Logo

Beal High School

Deputy Head

Cheerful, energetic and very willing to answer questions. Created a great environment for such a large number of staff.

Bourne Academy Logo

Bourne Academy

Deputy Head

Directed me to directly what I need and then on top of that, started to suggest other ideas that might help me. Fantastic service and very helpful.


Our Offer

Our Satchel Essentials packages start from just £30 per month per school; over 12 months our unlimited CPD Accredited Training package is cheaper than a single CPD training event with other organisations.

Payment options:

CPD Accredited Training package

  • Monthly payments of £30 per school (cancel anytime)
  • Annual payment of £300 (12 months for the cost of 10)

Premium Support package

  • Monthly payments of £30 per school (cancel anytime)
  • Annual payment of £300 (12 months for the cost of 10)

Full Satchel Essentials package
(CPD Accredited Training + Premium Support)

  • Monthly payments of £50 per school (cancel anytime)
  • Annual payment of £500 (12 months for the cost of 10)

If you’d like to add Satchel Essentials to your package, just fill out the form or get in touch using a method below:

Order your package now


This is a collection of powerful, cost effective services offered by Satchel to supercharge your staff's experience when using Satchel and other educational products.

You currently have the choice of two packages (however more are due to be added during the academic year).

CPD Accredited Training package:

  • Access to our exclusive online training webinars including:
    • Satchel One new teacher onboarding and training (to cover all teachers who join the school during the academic year)
    • Regularly run refresher training for existing staff to learn how to get more out of Satchel One
    • Google Classroom teacher training webinars
    • Google for Education teacher training webinars
    • Google Classroom and Satchel Integration training webinars
    • Microsoft Teams teacher training webinars
    • Microsoft Education teacher training webinars
    • Microsoft Teams and Satchel Integration training webinars
    • Training sessions will be run by our award winning training team, who have completed over 1000 training sessions with an average satisfaction score of 95%

Premium Support package:

  • Introduction of a 30 minute first response SLA on tickets raised by teachers within your school
  • Follow up responses after initial ticket is raised will be given highest priority
  • Parents in your school will have direct access to chat support inside the Satchel One mobile application
  • Video support will be provided for more complex cases to focus on resolving these issues as fast as possible

Alternatively you can sign up to both packages to receive an overall discounted rate, whether you pay monthly or annually.

Start your Satchel Essentials experience for as little as £30 per month (for 1 package). Alternatively, take the full Satchel Essentials package for £50 per month. If you would prefer to pay upfront for a full year you will receive a discount, find out more in the ‘Our Offer section.

Yes, you can fill out an order form to pay annually and an invoice for £500 will be provided to the school. Find out more in the ‘Our Offer’ section.

Yes all our training sessions are fully CPD accredited.

Yes, our trainers have been trained by Google & Microsoft and have certification to show they are qualified to train teachers on using Google for Education and Microsoft Education tools.

We pride ourselves on providing excellent support to our schools and this is reflected in our average CSAT rating consistently reaching over 91%, however some schools would like a deeper level of support from us and further support for their parent base. We created the Satchel Essentials offering to be able to provide more assurance to schools on the speed of response they will get and the level of service we will commit to.

As a Satchel Essentials customer you will be sent our twice weekly schedule of webinars and instructions on how your staff can sign up to attend these.